VoIP Business Phone Systems Across the Northeast

With 18 years of IT infrastructure experience, Software Que has watched businesses across the Northeast overpay for phone systems that underdeliver. Traditional PBX systems require dedicated hardware, expensive trunk lines, and specialized technicians just to add a new extension. Cloud-hosted VoIP services charge $25–$40 per seat per month and hold your phone numbers hostage. There's a better way.

We install UniFi Talk — a fully managed VoIP phone system that runs on your existing UniFi infrastructure. No separate PBX hardware. No dedicated phone closet. No per-seat monthly licensing fees. UniFi Talk integrates directly with your UniFi OS console, meaning your phones, network, cameras, and access control are all managed from a single pane of glass. It's the most elegant business phone solution we've ever deployed.

The hardware lineup is built for real business use. The Phone Flex is a compact, affordable desk phone perfect for common areas, reception desks, and individual workstations — it features a color touchscreen, PoE power (one cable for power and data), and HD voice quality. The Phone Touch steps it up with a larger display and more programmable line keys for power users and receptionists who need to manage multiple lines. And the Phone Touch Max is a premium executive phone with a large touchscreen, built-in Bluetooth for wireless headsets, and a sleek design that looks great in any corner office or conference room.

One of the biggest advantages of UniFi Talk is that it rides on your existing network infrastructure. If you already have UniFi switches with PoE, your phones are powered and connected through a single Ethernet cable — no separate phone wiring needed. This makes installation faster, cleaner, and dramatically less expensive than traditional phone systems. And because it's VoIP, your phone system works anywhere you have internet. Remote workers can use the mobile app with their business number, and branch offices connect seamlessly as if they're in the same building.

Setting up UniFi Talk is straightforward for our team, but the ongoing management is where it really shines. Need to add a new employee? It takes 30 seconds in the UniFi console — no calling the phone vendor, no waiting for provisioning, no extra monthly charge. Need to set up a phone tree, configure voicemail-to-email, or create a ring group for your sales team? It's all point-and-click in the same interface you already know. Auto-attendant, call queues, hold music, business hours routing — it's all included.

For medical practices, law firms, and professional service offices, we configure HIPAA-appropriate call handling with encrypted voice traffic, voicemail transcription, and call recording capabilities. For retail and service businesses, we set up ring groups so incoming calls reach the right person without forcing callers through a maze of menus. Every system is tailored to how your team actually communicates.

The cost comparison is compelling. A traditional phone system for a 10-person office might run $5,000–$10,000 in hardware plus $300–$400 per month in service fees. A comparable UniFi Talk system costs a fraction of that upfront, and the ongoing cost is just your SIP trunk service — typically $5–$15 per month for the whole office, not per seat. Over three years, the savings are substantial.